Frequently asked questions

One piece. We supply single units for evaluation, spares and pilot builds as readily as we supply production quantities. There is no minimum order value to qualify for a quotation.

Send us the product type, the model or part number if you have one, the quantity and any technical requirements through the request form, by email to sales@crcelectric.com, or on WhatsApp. We reply with availability, lead time and terms.

Prices for industrial instrumentation depend on the exact configuration, the quantity and the delivery terms, so a list price would be misleading. Every quotation is prepared against the specification you send us.

Yes. If you can describe the medium, the range, the process connection and the required output, we will match the requirement to a suitable instrument and quote it. A specification-based enquiry is often faster than searching for a part number.

Items held in stock are dispatched within 48 hours of order confirmation. Customized specifications are produced to order and typically ship within 2 to 10 days. Transit time then depends on the shipping method and destination.

For in-stock items, payment in full before shipment. For customized items, a 30% deposit with the balance payable before shipment. Terms can be discussed for repeat orders.

FOB and CIF terms. Shipments leave from Ningbo or Shanghai, and we will confirm the most suitable port and schedule for your destination when quoting.

We will confirm the specific document set required for your destination at quotation stage, including commercial invoice, packing list and the certificates applicable to the goods. Tell us what your customs broker requires and we will confirm what can be provided.

Our model is stock-based for standard specifications, with sourcing against the wider supply network for other items. Availability for the exact configuration you need is confirmed at quotation stage, which is why we ask for the specification rather than listing stock online.

Yes. Customized ranges, extended specifications and optional interfaces are available on a produced-to-order basis, with a lead time of 2 to 10 days. Send the requirement and we will confirm feasibility and price.

We are an industrial instrumentation supplier and sourcing partner. Our role is to identify and supply the correct instrument from qualified manufacturing partners and to hold traceability on what we ship. That means we can offer several technically distinct options for the same duty instead of only what one production line makes.

Datasheets, wiring information and compliance documents are available for the items we quote. Because these vary by product, request the documentation you need alongside the quotation and we will confirm what is available.

Goods are traceable to their production batch, and third-party inspection (SGS) and compliance documents are available on request. If a specification must be verified before shipment, tell us at quotation stage and we will arrange for the relevant documents to accompany the order.

Yes. Describe the medium, the range, the process connection, the environment and the output you need, and we will propose suitable options with the reasoning behind them. Technical selection support is part of the service, not a separate charge.

Contact us with the details. Where a specification has been misapplied we will work through the alternatives, and where the issue is a product fault the remedy is handled under the terms agreed with your order. We confirm the applicable terms at quotation stage.

Certification depends on the specific product. Tell us which approvals your application requires and we will confirm which are available for the instrument being quoted, rather than assuming a standard set applies.